Kapa Oil Refineries Ltd. is committed to excellence and continual improvement in providing the highest quality goods and services to customers and stakeholders, while operating in an environmentally sustainable manner.

In the manufacture of our products which include edible fats and oil products, cleaning and baking agents as well as glycerine, we will endeavour to:

• Work in partnership with customers to satisfy their needs.
• Develop products that meet customers’ explicit and implicit requirements.
• Ensure on-time, in-full delivery of our products.
• Respond quickly and thoroughly to customer complaints and service requests.
• Promote the use of process approach and risk based thinking for effective management and control of business processes.
• Consider the needs/expectations of relevant interested parties in our business operations.
• Promote resource and energy conservation while sustainably managing waste to prevent pollution and minimize our environmental impact. 
• Maintain and continually improve an effective Quality Management System which meets the requirements of the ISO 9001:2015 international standard, and applicable statutory and regulatory requirements.